Cant play online

I wanted to start an rtg on my side profile because on my main account ultimate team felt boring but everytime i try i cant play online on the side profile when i try to play online i click to play online and then all of a suden the screen is white then it says a parent or gurdian needs to verify your account so I click start verification and then it always says "you have lost your online connection.Check your home network.You will not be able to access FC's online features until you can reconnect to EA servers.Go to ea.com/unable to connect to find out more"I play on playstation 4