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Finbob977's avatar
Finbob977
Not applicable
1 year ago

Child account FC25 on Switch

Hello.

I have successfully created a child EA account. I have purchased FC25 on the Nintendo Switch. I cannot link the child EA account within the game and therfore cannot get online. Both options given for linking accounts do not work.

First option requires date of birth entered which immediately fails as my son is 11.

The second option is a QR code for logging on via a phone. It asks for an email address. If I enter my email address which is the one linked to the child account it doesn't work. If I enter the EA ID for the child account it also doesn't work.

Please help. In the UK if that makes any difference. 

PS. I've got to the point of dreading my children asking for any games that are online in anyway (basically all of them). It's always so complicated and time consuming getting it to work.

7 Replies

  • I just spend two hours on the EA support chat talking to two different agents about exactly this. Quite a lot of the time spent trying to get them to understand that it wasn't an issue with passwords or the child or my adult accounts themselves but launching and signing into the actual game on the Switch.

    Finally got them to acknowledge that their troubleshooting and online resources are not fit for purpose when it comes to child accounts. No resolution, a vague 'we've noted the issue' and a 'have a look at our forums'. Great,

    Next time I'm faking the birth year so I can create a teen account with an email and an account i can actually link to my adult account and manage via Family Management.

  • Sophieee_94's avatar
    Sophieee_94
    Seasoned Newcomer
    11 months ago

    I'm having this exact issue! Created my sons EA child account for his PC games. He has FC25 on Nintendo Switch and it has asked me to sign in with EA....only gives me the option to log in with my email and my account not his user name!? I've searched everywhere for a way to contact EA and so far come up with this forum...which has been here for 10 months and they haven't answered...

  • Who can this be so hard to get right?

    And where is EA to give a solution to this?

    Pre this mess I was planing on buying this for the PS, well guess what, that is NOT happening !

  • t_dragon_warrio's avatar
    t_dragon_warrio
    Not applicable
    1 year ago

    Having the same issue here too. Would really appreciate a solution.

  • SysterT's avatar
    SysterT
    Not applicable
    1 year ago

    I’ve got the same problem, hate this * processes to get the games up and running.

    Tries to get an epic games Account to link with the newly create childrens EA account.

    Dosent seem to be possible, any ideas?

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