Disappearance of Real Players in My Ultimate Team Squad - FC 25
Dear EA Support Team,
I am facing a critical issue in FC 25 Ultimate Team: several real players (cards I owned in my club) have disappeared from my active squad and have been replaced by concept players. It seems as though they were used in an SBC (Squad Building Challenge) or put up for quick sale, but I did not perform any such actions.
Issue Details:
- Platform: PS5
- EA ID: MLYON_1300
- Game Mode: Ultimate Team
- Approximate Date and Time of Issue: Today 12h UTC+2
- Description:
My owned players in my active squad have vanished and were replaced by concept players. I did not submit any SBCs, perform quick sales, or make any squad changes. I have not authorized any actions that would remove these players from my club.
- Actions Taken:
I checked my transfer history, SBC submissions, and club, but there’s no record of these players being sold or used. I also restarted the game and checked the Companion App, but the issue persists.
Request:
Please investigate this issue urgently and review my account logs to confirm no unauthorized actions were taken. I suspect this may be due to a bug or synchronization error. I kindly request the restoration of my missing players or appropriate compensation if they cannot be recovered.
Thank you in advance for your prompt assistance. I am available for any further information.
Best regards,
