Disconnects after ~1 minute – Routing issue evidence

Hello,

I have a persistent issue with EA Sports FC 25 on PS5:
- The game connects to EA servers but disconnects after ~1 minute, every time.
- NAT Type 2, public IP, ports open.
- On mobile internet and via VPN the connection is stable.

To investigate, I ran traceroute and MTR tests to EA endpoints:
- utas.external.s2.fut.ea.com (Ultimate Team service)
- easo.ea.com (EA Online Service)
- ea.com and Akamai edge host (a23-198-224-191.deploy.static.akamaitechnologies.com)

Results (logs attached):
- **Without VPN**: heavy packet loss on upstream nodes (Zayo in Amsterdam, Lumen in Washington, Akamai in Warsaw).
  Example: 96% loss at ae2.cs1.ams17.nl.eth.zayo.com.
  Game disconnects after ~1 minute.
- **With VPN**: 0% packet loss, stable gameplay (horrible ping).

This clearly shows that the problem is not on my console or local network, but in the routing path from my ISP to EA servers.

Could you please:
1. Confirm that these endpoints (utas, easo, Akamai) are correct for FC 25 gameplay sessions.
2. Provide a statement confirming that packet loss on my ISP’s routing path is the cause of disconnects,
   so I can forward it to my ISP for escalation.

Thank you very much!