During the game, game suddenly froze, and I lost game

I am waiting for you to write a detailed response on the subject and I will not let this matter go.

We give so much effort and time, our efforts are wasted because of your terrible system or cheaters.

I ask you; Although there is no problem with my internet, is it a fair system that the game suddenly freezes completely in the game where I made a difference and then automatically exits to the ultimate team main menu and assumes that I lost?

Why does EA write me a loss when there is a problem in the match, when it is 100% obvious that my internet is not the problem here, and it is certain that I will not log out in the 80th minute of a match in which I am leading 4-0? When EA informs me that your connection to the game has been lost and they are investigating who caused the problem, are they really investigating? What are the stages and standards of this investigation?

If you have such an investigation system, we can say that this system is garbage.

Now who is going to pay for the match that I would have won 100% by spending all this time and how?

Does EA really protect its customers?

Why do you refuse to accept me when I want to return the game because of this and other nonsense? Why do your customers have to face these problems and move on with their lives because your system and game sucks?

DO YOU HAVE ANY INTENTION OF REDRESSING OUR GRIEVANCES OR WILL YOU WORSHIP MONEY AS USUAL?

Answer urgently,

Do some work,

First of all, do justice to the money you earn.

Otherwise, stop making games, 
I'M WAITING FOR AN URGENT EXPLANATION AS TO WHY I WAS DEFEATED!