EA - Ban appeal process is broken

Replying on this to highlight the ongoing issues with the TOS team. Apparently it's 2 violations of the new user agreement and you're out, yet it's all monitored by "AI" which I feel is extremely unfair in and of itself. This is not how you use AI, but all these companies are trying to do more with less, instead they continue to create problems and ban loyal players. EA needs to rethink how they enforce this new use agreement and guidelines (which I do not agree with to begin with, but it is what it is). Two violations should not result in an entire account ban, maybe ban the user from in game chat, but not form playing any EA games, not to mention users could simply create a new account... So they really aren't accomplishing anything by "banning" accounts. This whole process needs to be relooked at and have a team users can "speak" with to discuss their appeals and account statuses.