EA - Ban appeal process is broken
It seems that the TOS team has no accountability. Look at case #200839587. The original ban provided provided no justification on why a newly created account with a newly purchased game (FC25) from a...
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Hi burgard,
While there isn't anyone on the forums who can help directly with bans, I can hopefully give you some information.
Ban appeals are handled by EA's Terms of Service team rather than EA Help, and they're only contactable by email. This might be the process you followed previously, but just in case, the guide below covers how ban appeals work and will give you a link to appeal the ban with the ToS team:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
The ToS team will review the appeal and will respond by email, usually within 10 days but may be longer, with the outcome of the appeal. If the appeal is declined then it can be appealed again, but you have a limited number of appeals before they will no longer investigate or respond. If you reach this point then the account will remain banned permanently.
Moreover, any communication from the ToS team will be set-text for uniformity, and they will not always be able to provide in-depth details about the ban. However, the reason for the initial ban should have been communicated over email when it was applied.
