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keitylol's avatar
keitylol
Rising Newcomer
3 days ago

EA Anti-Cheat crashes

[Problem description]
The EA AntiCheat driver (eaanticheat.sys) is causing the PC to experience a blue screen of death (BSOD).
The errors are "KMODE_EXCEPTION_NOT_HANDLED" or "PAGE_FAULT_IN_NONPAGED_AREA", and BlueScreenView identifies eaanticheat.sys as the driver causing the problem.

I have tried all of the following solutions, but no improvement has been made.
・Clean install of Windows 11
・Reinstall EA App and AntiCheat
・Update BIOS, chipset, and GPU drivers
・Check and change TPM/Secure Boot settings
・Disable Hyper-V and virtualization
・Memory diagnostics (no errors)
・Enable and run only EA services in clean boot state → BSOD

[Environment information]
CPU: Intel Core i7-13700KF
GPU: NVIDIA GeForce RTX 3080
OS: Windows 11 Pro
RAM: 32GB
Motherboard: msi Z790 wifi-A

Additional information
In the minidump file, eaanticheat.sys is always displayed as the cause.

Blue screens have not occurred in any other games, and only occur when EA AntiCheat is launched.

I am currently having trouble launching EA titles.

Please investigate and deal with the issue.

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