EA FC25 Crash Report (Denuvo/Code Execution Issue)
EA FC25 Crash Report - Access Violation at 0x00000000 (Denuvo/Code Execution Issue)
EA Support Team,
I'm experiencing consistent crashes in EA FC25 shortly after launching the game, specifically during the loading screen (approximately 3-5 seconds post-launch). The crash generates a minidump file analyzed via Windbg, revealing critical details:
- Crash Summary
- Exception Code: c0000005 (ACCESS_VIOLATION)
- Fault Address: 0x00000000 (Null pointer execution attempt)
- Key Thread Context:
- rip=0000000000000000 // Instruction pointer at invalid address STACK_TEXT involving: FC25!GetDenuvoTimeTicketRequest+0x97b7f1 FC25!ANTICHEAT_VIRTUALIZE_CODEMARKER_SHIELD+0x11e589 FC25!SoftMaxNormalize+0x266290b
- Observations
- The crash appears linked to Denuvo anti-tamper and anti-cheat modules (GetDenuvoTimeTicketRequest, ANTICHEAT_VIRTUALIZE_CODEMARKER_SHIELD).
- The call stack suggests potential memory corruption or invalid function pointer dereference in code virtualization routines.
- No consistent reproduction pattern observed – occurs even with clean boot and default settings.
- Troubleshooting Attempted
- ✅ Verified game files via EA App/Steam.
- ✅ Updated GPU drivers (NVIDIA/AMD vXX.XX) and Windows 10 (Build 19045.4355).
- ✅ Disabled all third-party software (antivirus, RGB tools, overlays).
- ❌ Issue persists across multiple hardware configurations.
- Request for Investigation
Please prioritize analysis of:- Denuvo component interactions during early loading phase.
- Memory initialization logic for SoftMaxNormalize-related functions.
Let me know if additional diagnostics are required. This issue severely impacts gameplay, and I appreciate your urgent attention.
