Green and purple flashing screen glitching
Hello EA support I have a problem with EA FC 25 since the beginning of september. Out of nowhere, the graphics started glitching at startup, after selecting the saved configuration. I reinstalled the game multiple times, I updated all the drivers on my PC and also I installed the game on a laptop to check if it is something from my PC, but the problem was present on there also. Please check the video from the link. I recorded the game right after a fresh reinstall. https://youtu.be/QINo8hLLiJs?si=03aEsZADlorlxZ8Nlogin problem
Hello EA Support, I need help recovering the EA Account linked to my Steam account and EA SPORTS FC 25. I purchased FC 25 through Steam and have around 32 hours of playtime. The game is linked to an EA Account that I can no longer access. I don't remember the EA Account password. When I try to reset it, the verification code is sent to an old email address that I no longer have access to. I have tried several times to recover that email account, but unfortunately I was unsuccessful. I am the legitimate owner of the Steam account and FC 25 purchase. I can provide Steam purchase information, transaction details, account information, or any other information required to verify my ownership. Please help me recover the EA Account and, if possible, change its email address to one I currently have access to. Thank you for your help.FC 25 launch BSOD in eaanticheat.sys: same +0x18905d9 crash as FC 26 report
EA SPORTS FC 25 on Steam now causes a reproducible Windows blue screen on two PCs that used the game successfully for about a year. Both show SYSTEM_SERVICE_EXCEPTION (0x3B) naming eaanticheat.sys. The failures began at roughly the same time. On one PC I analyzed four minidumps (10 and 15 September 2026) with WinDbg. All four show exception 0xC0000005 at eaanticheat.sys+0x18905d9 and failure hash {ba758836-7880-e66a-acd0-8452c9260e6f}. The driver image in the dumps is timestamped 31 August 2026. The faulting instruction reads address 0x30 from r14=0x28. I preserved the modded game folders as backups, restored original Data and Patch folders, verified all 54.6 GB of game files through Steam, and Steam replaced one failed file. The active installation had no mod markers or mods.txt and no Steam launch options. I also reinstalled EA Javelin anticheat and stopped MSI Afterburner, RivaTuner, and RTCore64. The next FC 25 launch still produced the identical BSOD. I will not repeat the launch until a meaningful change is available because each test forces a Windows restart. This FC 26 report shows exactly the same driver offset, instruction, and failure hash on different hardware after an anticheat reinstall and clean boot: https://forums.ea.com/discussions/fc-26-technical-issues-en/reproducible-bsod-caused-by-eaanticheat-sys-%E2%80%93-system-service-exception-0x3b/13702508 EA_Barry, could you pass this additional FC 25 cross-title reproduction to the EA Javelin engineering team and advise whether a supported driver fix or safe workaround is available? I can provide the raw minidumps and WinDbg output privately on request.Mon FC25 crash systématiquement après le logo de lancement
Bonjour l'équipe d'assistance, Je me permets de vous contacter car mon jeu EA SPORTS FC 25 plante systématiquement et se ferme tout seul lors de la sélection du profil (après le logo de lancement). Aucun message ni code d'erreur n'apparaît. Le jeu fonctionnait pourtant parfaitement il y a quelques heures. Je suis sur PC et j'ai déjà effectué toutes les manipulations de dépannage de base et avancées sans aucun résultat : Réparation et réinstallation complète du jeu. Suppression manuelle des dossiers de sauvegarde et de profil locaux dans Documents et %localappdata%. Réparation / Réinstallation d'EA AntiCheat en mode administrateur. Vidage des caches (EA App, Steam, shaders DirectX). Mise à jour des pilotes graphiques (Nvidia) Mise à jour visual studio c++ Verification de mise a jour windowsFC25 Won’t start on PC.
FC 25 consistently shows a black screen for ~30 seconds and then crashes with 0xC0000005. WinDbg shows: FC25!GetDenuvoTimeTicketRequest+0x87e8a5 The exception is a read from 0x0000000000000000; at the crash RCX=0, and the instruction is mov rax,qword ptr [rcx]. The preceding function returns RAX=0. The stack also contains ANTICHEAT_VIRTUALIZE_CODEMARKER_SHIELD. I completely reinstalled EA Javelin Anti-Cheat, tested launching through both Steam and the EA app, ran the EA app as administrator, and reset the FC25 settings/fcsetup folders. The crash remains identical. EA Error Reporter ID: 654691dd-9acf-41eb-9599-04a3736cfe49 Is this a known FC25/Denuvo/Javelin initialization crash?Steam version - Japanese missing & game won't launch
Hello, I am writing this message using a translation tool, so I apologize if my English is not perfect. I am posting here because I can no longer continue my previous support case. Here is a summary of my issue. After reinstalling EA SPORTS FC 25, Japanese completely disappeared from the in-game language list. I tried all of the following troubleshooting steps: Reinstalling the game, setting Steam's language to Japanese, verifying the integrity of the game files, clearing the EA App cache, repairing the EA App, and recreating my game profile. None of these steps resolved the issue. I then contacted EA Support through live chat. The advisor told me that they had changed some settings on my account and that reinstalling the game would resolve the problem. I followed the instructions given by EA Support, but instead of fixing the problem, the situation became worse. However, after reinstalling the game, the situation became even worse. Since then, every time I try to launch the game, it immediately displays the following error message and then closes: "%game% is managed by Steam, so we couldn't complete your request. Please go to Steam to complete your request." Because of this, I am completely unable to launch or play the game. The game does not even reach the title screen. In addition, EA SPORTS FC 25 has disappeared from my EA App library, even though I purchased the game on Steam. Furthermore, when I try to launch the game through the EA App, I receive the following message: "You don't have access. Another user who owns this title may have downloaded it on your device. Please sign in with another account or restart the app and try again." This is incorrect because I purchased EA SPORTS FC 25 on Steam using the same EA account that has always been linked to my Steam account. I have never used another EA account for this game. Because of this, I believe there may be a problem with the ownership or license of my game on my EA account. I contacted EA Support again, and I was informed that this is a known issue and that the team is actively working on a fix. However, It has not been over two weeks with no updates. My previous support case has also been closed even though the problem has not been resolved. I am very disappointed with this situation. I paid for this game, but I currently cannot use it at all. I still want to continue playing the EA SPORTS FC series, and I am considering purchasing EA SPORTS FC 26. However, after this experience, I am worried the same problem could happen again. I would greatly appreciate it if someone from EA could answer the following questions. 1.Will the issue preventing me from accessing FC 25, including the missing Japanese language, be resolved? 2.Is there any estimated time frame for fixing this issue? 3.If I purchase FC 26 on Steam, can EA confirm that I will not experience the same issue? 4.Since I currently cannot access the FC 25 that I purchased, will EA provide any compensation or another appropriate solution? Thank you very much for your time. I would sincerely appreciate any update regarding this issue.
Display issues
Direct function "m_output-> FindClosestMatchingMode(&matchMode, &m_outputMode, m_renderer-> getDxgiDeviceO)" failed with DXGI_ERROR_NOT_FOUND ("When calling IDGObject:GetPrivateData, the GUID passed in is not recognized as one previously passed to IDXGIObject.:SetPrivateData or IDGIObject: SetPrivateDatalnterface. When calling IDG|Factory: EnumAdapters or IDXGIAdapter::EnumOutputs, the enumerated ordinal is out of range."). GPU: "NVIDIA GeForce RTX 4060 Laptop GPU", Driver: 61047