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Alfieb1324's avatar
1 year ago

Eafc 25 ultimate team black screens and crashes

Everytime I try load up fc25 ultimate team it just black screens and crashes I want some help how to load it up or I would like a refund

im upset about this as I paid 100 for a game that isn’t working as it should it’s discraseful 

(CM: Edited to add more context to thread title)

5 Replies

  • Hello,

    I am trying to use the 10hr trial of FC25 on the EA App.

    When i press play it prepares the game, shows the splash art, then closes and no pop up or crash report is created.

    I have done the following
    Updated BIOS

    Updated Graphics Drivers

    Restarted PC
    Tried Running as Admin through both EA Play and directly through the file explorer.
    I have closed any and all VPN's either on or off on my pc and double checked that the firewall alows the game.

    System:

    Ryzen 5600x
    ASUS ROG Strix 2060
    ASUS ROG Gaming B450-F Gaming II
    32gb DDR4 Corsair 3200mhz

    Windows 11

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 year ago

    @Alfieb1324 

    1. Download and install all available Windows Updates
    2. Make sure your display is connected to your GPU and not the motherboard video output
    3. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
    4. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
    5. Check your machine meets the below requirements:

    Minimum
    OS - Windows 10 - 64-Bit (Latest Update).
    Processor(AMD) - AMD Ryzen 5 1600
    Processor(Intel) - Intel Core i5 6600k
    Memory - 8GB
    Graphics Card(AMD) - RX 570
    Graphics Card(Nvidia) - GTX 1050 Ti
    Direct X - 12
    Online Connection Requirements - 512kbps
    Hard Drive Space - 100 GB

    You can check if your game qualifies for a refund using the information here: http://help.ea.com/en/article/returns-and-cancellations/


    Thanks.

  • create a new squad in the web app and delete the old one then load the game

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