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PFPAidan's avatar
PFPAidan
Newcomer
11 hours ago

FC25 Won’t start on PC.

FC 25 consistently shows a black screen for ~30 seconds and then crashes with 0xC0000005.

WinDbg shows:

FC25!GetDenuvoTimeTicketRequest+0x87e8a5

The exception is a read from 0x0000000000000000; at the crash RCX=0, and the instruction is mov rax,qword ptr [rcx]. The preceding function returns RAX=0. The stack also contains ANTICHEAT_VIRTUALIZE_CODEMARKER_SHIELD.

I completely reinstalled EA Javelin Anti-Cheat, tested launching through both Steam and the EA app, ran the EA app as administrator, and reset the FC25 settings/fcsetup folders. The crash remains identical.

EA Error Reporter ID: 654691dd-9acf-41eb-9599-04a3736cfe49

Is this a known FC25/Denuvo/Javelin initialization crash?

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    PFPAidan​ 

    Please let us know if the following troubleshooting steps help you.

    • Clear the EA App cache through Help, App Recovery, Clear Cache.
    • Completely sign out of Steam and the EA App, restart Windows, sign back into the EA App and Steam, and verify that the Steam account is linked to the intended EA Account. 
    • Verify FC25 through Steam
    • Perform a Clean Boot

     

    Thank you. EA_Barry.

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