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Dylan_Harle's avatar
Dylan_Harle
Seasoned Newcomer
1 year ago

Hacked and all tradeable players gone

I have just logged onto my account and seen that all of my tradeable players have been sold/ removed from my club. However, the coins aren’t in my balance as I went from approx 400k to now only having 102k, even tho the tradeable players are gone. I recieved an email from Ea on the 30th of Jan stating that my account email had been changed, clear evidence of a hack. If you guys could please get back to me to resolve this issue as it is extremely unfair. Thank you.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey there, 

    I'm really sorry to hear that your account has been compromised and you've lost your players. Please note that you can re-secure the account by following the steps in this article: What to do if your EA Account has been hacked

    Regarding the missing content, please contact EA Help Support for further assistance with that:

    1. Log in to your EA Account on EA Help.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

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