it shows downloading, or installing sometimes but it never intiates. i bought fc 25 last week. but i am still waiting for it to start downloading. i tried every method suggested on ea website. and also from many sites on the internet. but it still wont solve the issue. need helppp
Community ManagerHi there,
Could you please let us know which troubleshooting steps you've tried so far? Also, how much storage space available do you have on the drive that you're installing the game?
i have tried all the steps mentioned on here
https://help.ea.com/en/help/ea/ea-app/game-download-install-load-troubleshoot/?isIhi=true&p=ea-app
also i have more than 300gb space available on my disk
it never happened before. and i cant download any game at all. even the free ones which takes very less space. it wont start downloading
Community ManagerCan you please try to lower the UAC settings:
You can change the UAC behavior by opening the Control Panel > System and Security > Change User Account Control settings.
Move the slider to your desired level of notification and select OK to save your changes.
yes i have already tried that too. but it dont work 😞
Community ManagerIn this case, can you try setting up a new Windows admin account and try installing the game with this account? Manage user accounts in Windows
ok so i tried this now and the issue remains the same. i remember it started when ea app updated itself the last time. but nobody else on the internet seems to be having this issue
the games i had installed before the update are no longer in the library. and when i try to play the,m it just says preparing. and nothing happens
Community ManagerSince you mentioned the games are no longer in your library, are you trying to launch them via desktop shortcut?
yes exactly. and from their folders as well. but it just shows preparing for an infinite amount of time and leads to nothing
Community ManagerThanks for the clarification. The problem here seems to be that you're not logged in to the correct EA account. To fix this issue, you will need to log in to the EA app with the correct EA account where you can see your games. If you cannot find this account yourself, please contact EA Help Support so they can assist you with that.
