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andrewlincoln910's avatar
andrewlincoln910
Seasoned Newcomer
6 months ago
Solved

i cant ssubmit an appeal in my 2nd account

my RTG account disabled and i want to go to live chat and submit an appeal but it says i cant, why ? is there a problem? there is no chat section and it doesnt let appeal to get sent
  • EA_Lanna's avatar
    EA_Lanna
    5 months ago

    Hi andrewlincoln910​

    Just checking in here, and spotted your reply.

    i want to go to live chat ,there isnt any chat with us section, there isnt any email us too

    Ban appeals aren't cases the support team can help with. So there isn't an option to use live chat for them. 

    The team you're looking for is Terms of Service. They only operate through the web form. You can submit a webform using the steps in this guide:

     

    Are those the steps you've been following to date, aside from the live chat attempts?

    - EA_Lanna

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