Forum Discussion

RanReed12's avatar
RanReed12
Seasoned Traveler
2 days ago

inconsistent and high ping

got inconsistent and high ping despite having troubleshoot my router and settings check at my internet provider and everything. so what is your solution ?

9 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thank you.

  • RanReed12's avatar
    RanReed12
    Seasoned Traveler
    2 days ago

    Last time I dont get ping under 50ms and its jumping up to 250ms or more

  • RanReed12's avatar
    RanReed12
    Seasoned Traveler
    2 days ago

    Its should be atleast 22ms

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    {;ease get a screenshot of the match history as well. That shows each match and your ping in them.

  • RanReed12's avatar
    RanReed12
    Seasoned Traveler
    2 days ago

    So what us the point of this if your servers are bad

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    We're not aware of any issues with the servers since the vast majority of the playerbase isn't experiencing this.

    Your test is showing the problem is with your ISP. Again though, you're not getting the screenshot I'm requesting. You need to get the Match History. That is on the left side of the Connection Quality Report test. It will list your recent matches and the connection details for each one.

  • RanReed12's avatar
    RanReed12
    Seasoned Traveler
    2 days ago

    for the past month cant get better ms50 and i talk with ips and they said the internet is ok

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    We'll keep monitoring for issues on our end. At the moment, we're not aware of any. There are some connection troubleshooting suggestions in the article here. Make sure you try using alternate DNS settings. Those instructions are in that article.

    Unfortunately, I don't have anything else to suggest. This issue is coming from your ISP or equipment according to the test you ran earlier.

  • RanReed12's avatar
    RanReed12
    Seasoned Traveler
    7 hours ago

    I dont think so when my players get stuck and cant move anymore and there is input leg

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