Locked out off my ultimate team
For days now I’ve been blocked from my ultimate team from a technical issue which they say there looking into losing out on playing my game because of this stupid company
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. What is happening when you try to load into Ultimate Team? Are you getting an error message?
this happens to me too, I get a message saying that servers are unavailable, but everything is on (router, cables, wifi...) and every other online game I own works perfectly fine
- EA_Aljo
As a test, try switching to a mobile hotspot and let me know if you can connect or not.
I used my phone's hotspot and it didnt work, in the meanwhile I also tried to reboot the console by double-clicking the power button, and yet nothing changed.
- EA_Aljo
Thanks for trying that. Next, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Mine works on a hotspot but not my wife/wired Internet provider. In your experience what does this prove? It's an IP issue?
- EA_Aljo
Thanks for trying that. This means the issue is with your ISP. You'll need to contact them for assistance as something on their end is blocking your access to Ultimate Team.
- EA_Aljo
What console are you on? Also, have you tried using a wire instead of wifi?
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