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domwilton14's avatar
domwilton14
New Novice
11 months ago

Locked out off my ultimate team

For days now I’ve been blocked from my ultimate team from a technical issue which they say there looking into losing out on playing my game because of this stupid company 
connectivity
progress issue
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
11 months ago

Thanks for trying that. Next, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

domwilton14's avatar
domwilton14
New Novice
11 months ago

I’ve done all this already only ultimate team won’t work I can play online seasons or clubs but just ultimate team that won’t work even on fc 24 same problem 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    11 months ago

    What message are you seeing when you try to play Ultimate Team?

    • domwilton14's avatar
      domwilton14
      New Novice
      11 months ago

      Saying that ultimate team is not available at the moment 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        11 months ago

        If none of the troubleshooting steps here are helping, it could be account related. Please open a case with an advisor by following the instructions here.

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