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domwilton14's avatar
domwilton14
New Novice
1 year ago

Locked out off my ultimate team

For days now I’ve been blocked from my ultimate team from a technical issue which they say there looking into losing out on playing my game because of this stupid company 
connectivity
progress issue
xbox
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
1 year ago

Thanks for trying that. Next, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

domwilton14's avatar
domwilton14
New Novice
1 year ago

I’ve done all this already only ultimate team won’t work I can play online seasons or clubs but just ultimate team that won’t work even on fc 24 same problem 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 year ago

    What message are you seeing when you try to play Ultimate Team?

    • domwilton14's avatar
      domwilton14
      New Novice
      1 year ago

      Saying that ultimate team is not available at the moment 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        1 year ago

        If none of the troubleshooting steps here are helping, it could be account related. Please open a case with an advisor by following the instructions here.

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