Forum Discussion

domwilton14's avatar
domwilton14
New Novice
9 months ago

Locked out off my ultimate team

For days now I’ve been blocked from my ultimate team from a technical issue which they say there looking into losing out on playing my game because of this stupid company 
connectivity
progress issue
xbox
cf91cdfed24be2f8's avatar
cf91cdfed24be2f8
Seasoned Novice
9 months ago

Been like this almost a week. Ps5. Reinstalled game. Rebooted internet. Phoned ISP (Youfibre) who cannot detect a problem at their end. What does work is 5G through phone hotspot. 

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
9 months ago

Since you're able to connect through a hotspot, that means the issue is either with your ISP or home network. Something is blocking your access to Ultimate Team. It would be best to contact your ISP again. Also, make sure your modem/router have the latest firmware.

You could also try using alternate DNS settings. There are instructions for that here.

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