Forum Discussion

s1nye208's avatar
s1nye208
7 months ago

missing content: TOTY BALE SBC,

I completed the toty bale sbc and never received the player, as I submitted the final squad I was kicked out of ultimate team. I log back in the 23 out of 23 squads are completed and I cannot go back into the sbc and the individual squads. I never received the item. Maybe a bug on EA end, saying that the squad is complete but it’s not actually but I cannot access it further. Essentially I completed bale and never received the card. I have never had this issue or seen this specific issue before 

11 Replies

  • itspepperoficial's avatar
    itspepperoficial
    Rising Novice
    6 months ago

    I have the same problem, but the support doesn't do anything to help me. I completed the SBC 7 days ago and I'm still waiting for my reward. Common EA, do something  for your players! We pay your bills! The stock price is already going down! I NEED MY BALE ICON TOTY AND NO, I DID NOT QUICK SELL HIM ACCIDENTALLY! The player is not in my club, simple as that!

  • llsarnes519's avatar
    llsarnes519
    Rising Novice
    6 months ago

    I have the exact same Problem, contacted the support several time and they could not help at all, this is really unacceptable since I am a customer for over 12 years who is investing real money on a regular basis , please help I am very frustraded!

  • itspepperoficial's avatar
    itspepperoficial
    Rising Novice
    6 months ago

    Exactly, frustration is the word. I'm playing fifa since 2008 and started to put real money on it since 2017 and now I just don't get my rewards after spending 2M coins in a SBC. The support doesn't even know what a SBC is. One guy even said that the reward for the hole SBC would be a Loan version for 5 matches. Ridiculous! Please do something EA! I need my player!

     EA_Bia

    EA_Edu 

    EA_Hux 

    EA_Pulsar 

  • llsarnes519's avatar
    llsarnes519
    Rising Novice
    6 months ago

    The only "positive" thing, if you can say it like that, is that we are not alone with this Issue. However this accident happened 5 days ago and the only thing different since is that the support changed my case to "solved" which is just unbelievable since nothing happened at all...

    I really hope that this will/can be fixed, in which way whatsoever

     

  • llsarnes519's avatar
    llsarnes519
    Rising Novice
    6 months ago

    Does anyone have news regarding this incident? I have tried everything possible but did not get any reward... Unfortunately I also did not receive any reply from a community manager :(

     

  • itspepperoficial's avatar
    itspepperoficial
    Rising Novice
    6 months ago

    Nothing at all! They updated the game, PSN servers went down, everything happened except us getting our rewards or even a reply. This company sucks. Let me know if they give you a reply btw

  • ScottMerms's avatar
    ScottMerms
    Rising Rookie
    6 months ago

    Same here but I had my Iker Casillas loan taken away and the SBC got undone

  • sjaangaar's avatar
    sjaangaar
    Seasoned Newcomer
    6 months ago

    I have the same issue - didn't sell it (checked of course the quick sell list). Hopefully they fix it..

     

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