Missing FC 25 rewards after preordering EA FC 26

I preordered EA SPORTS FC 26 [Ultimate Edition] on Tuesday 22 July, and I haven’t received my EA FC 25 preorder rewards 

I’ve checked My Packs, restarted my game, and waited a few days, but still nothing shows up in Ultimate Team.

Platform: PS5
EA ID: shesho73
Preorder date: July 22 Tuesday 11:20 pm

Can EA please see to my problem.