Forum Discussion

Rising Novice

10 months ago

Repeated Weekend League Disconnections – Unfair Losses Despite Stable Connection

Dear EA Sports Support,

I am experiencing connection issues while playing Weekend League (Champions) in EA FC 25. At 12:40 AM Perth Time, I was in a winning position when I got disconnected with the message:"You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA Servers." However, I immediately tested my internet connection, and it was completely stable. Download Speed: 94.3 Mbps Upload Speed: 22.7 MbpsNAT Type: Type 2 PSN Connection: Successful

This is not the first time this has happened. I have now lost four matches (all leading goals and in winning position ) unfairly due to disconnections, despite having a good internet connection. This significantly impacts my Weekend League ranking and rewards.

I kindly request assistance in investigating this issue and would appreciate any possible compensation for the unfair losses. I have attached screenshots of the error message and my internet test results as proof.

Thank you for your time and support.

connectivity

progress issue

18 Replies

ttrocks608
Rising Novice
10 months ago
This game is shockingly horrible and EA doesn’t even care despite letting them know about the issues. I can’t play a game properly as it disconnects every time despite having good internet connection at home, especially when I am winning and leading a game. Going to uninstall this **bleep** game and never going to buy this game again.🤬🤬🤬
ttrocks608
Rising Novice
10 months ago
And what is the use of such forums when EA doesn’t even care to respond forget about resolving the issues. Had enough of this nonsense 🤬
tqv304
Rising Novice
10 months ago
I've deleted the Game. What a shame EA, wasted money.
ttrocks608
Rising Novice
10 months ago
Same here bro
ttrocks608
Rising Novice
10 months ago
Have deleted the game 🤬
ttrocks608
Rising Novice
10 months ago
Same here bro. I have deleted the game
Prometheuszico
Rising Novice
10 months ago
same for me, tell me if you happend to find a fix !
SmittyGangz15
Newcomer
9 months ago
OMG!!! This has currently happened to me over 7-8 games now!!!!! I literally haven’t even been in a match with someone over 10 seconds and when I get disconnected, they’re considering to be a loss on my record!!