Rivals not working after renewing Game Pass Core

Platform: Xbox Series X

Game: EA SPORTS FC 25

Gamertag VespinePrince45

Hello,

I’ve been playing EA SPORTS FC 25 with Game Pass Core for a long time with no issues.

A month ago, everything worked fine — I had access to Ultimate Team Rivals and played regularly.

Then, after my Game Pass Core expired and I renewed it, the problem started.

Now, when I try to enter Rivals, the game shows a screen with options to purchase Game Pass Ultimate or Standard, even though I already have Core.

After I press “B” or cancel, I see “Checking account status”, and then nothing happens — it doesn’t load me into Rivals.

I’ve already tried all of the following:

• Restarted the console
• Deleted local save data
• Re-linked my EA and Xbox accounts
• Tried clearing MAC address / Alternate MAC address in the network settings
• Tried changing user profile
• Tried using a different network

Nothing has worked.

I contacted Xbox Support, and they confirmed that my Game Pass Core is active and working. They told me the issue is on EA’s side and referred me to this forum.

I would really appreciate help resolving this.

Also, I believe I’m entitled to compensation for the lost access to Rivals due to this issue.

Thank you.