unable to connect to ultimate team

Hey @Kaiko165, please try to create a new squad using different players on the web app. Select a different tactic and formation, set it as your main squad, and then test the game again. 

In case of any further issues please confirm the platform you are playing on and the name of your ISP. 

Soo the sad thing is that when i try to login to the webapp/mobile app it just says i was unable to login. almost like someone else was on my account.

@EA_PulsarHi again, my mobile network seems to work just fine without a problem, But i dont have unlimited data so its not nice using it up to play a game i played without a problem before. Can you look in on the situation on my ISP and keep me updated. Thanks for your support too!

I've been unable to fix this issue after 3 weeks of tickets with both EA and PSN.

The PS4 version of FC25 works on PS5 but PS5 version won't connect to EA servers when the game launches. All modes. Was able to connect to the EA server for the two factor authentication then immediately get EA Servers unavailable after providing the two factor codes.

Please help. 

Below is what I've tried that has not helped:

on PS5:

Logout/ Login

Safe mode: Cleared cache and

Safe mode: Rebuilt the database

Safe mode: Restored Default settings

deleted my profile and re added it

hard restarted PS5 and all networking equipment

set the DNS to 8.8.8.8 & 8.8.4.4

deleted and re-downloaded the game.
deleted the save files.

on FC25:

• Log from the Web/Companion App
• Navigate to Squads
• Delete the active Squad and create a brand new squad.
• Log out of the Web/Companion App
• Attempt to log into Ultimate Team
• Verify that this time the game does not crash on boot, and the error is not returned.

• Launch FC25
• Navigate to Settings
• Select Profile > Delete
• Delete all local files except:
  • Online Pro files.
  • Files with Career in the name. These are your saves for these game modes—they won’t be re-downloaded and can’t be restored.
  • You can also delete Personal Settings 1 to fix any audio or visual issues, like glitching, flickering, or loss of sound. Keep in mind that you’ll lose Skill Game progress and your custom controller layout. Only delete this if you’re sure you’re okay with losing these and having to set them again.
• This will reset any custom rosters or squad created that may cause this issue.
• Navigate back to the main menu
• Launch Kickoff and observe that a new Squad Update is being downloaded
• Play any match
• Observe that this time you are able to launch the game without any error messages being returned.

1. Logout from your FUT (PS5 or PC or XBOX etc..)

2. Wait until your loggin session completely cleared.(Aprox 15min or more)

3. Loggin to EA companion.

4. Go to Club tab

5. Create New Squad.

6. Activate your new squad. (old squad will be automatically deactivated.)

7. Now you can delete the old squad.

8. Goto setting. (Bottom left of your companion app screen.)

9. do the proper loggout EA companion.

10. Try to login your FC25 FUT (Mine was PS5)

Nothing has worked to far. Please help!

Hi there, 

I have the same issue on ps5. Did you manage to find a solution? I’ve recently moved to youfibre from virigin and I have the exact same problem. Tried changing the squad in the app and deleting other squads and other things like opening all relevant ports on the router etc and still nothing. Again like yourself works on mobile data but this isn’t stable enough to use. Hopefully we can get a fix for this?

Also every other online mode works on the game such as seasons and clubs. Only ultimate team that doesn’t work.

Same issue here with ps5 version, ps4 version works fine on my ps5. But i can not play on my ps5 version. I can log in to ut , i can start rivals or fc match but when it is finshed or i want quit by my self i got the message from the topic. How to fix it on ps5 version?