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Ne230109347's avatar
Ne230109347
Seasoned Newcomer
10 months ago

Unclaimed gold pack glitch

Cant claim my goldpack I got from another pack. I know im not the only one but has anyone figured out a solution?

If I try to claim it from unmanaged items it just throws me out of the game on companion app and PS5.

7 Replies

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  • F1FA_1egend's avatar
    F1FA_1egend
    Seasoned Newcomer
    10 months ago

    Same. Tried console, web app and companion app. All just kick me out. 

  • Lachyloko95's avatar
    Lachyloko95
    Seasoned Newcomer
    10 months ago

    I have the same problem. I bought a pack from the store because I need the 1500 SP to get to level 40 and now it has a gold pack that says Unlock  *card.desc. TotwProv... and I can’t open any other packs. Is very frustrating right now. If I open the pack it will kick me out to the game main screen saying I have lost connection with the server and if I open the pack on the companion app it will log me out.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    10 months ago

    The relevant teams have been notified of this issue.

     Please reply to our info request at the following thread, thanks.

    Main thread link

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