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burnane-exenize's avatar
burnane-exenize
New Novice
3 hours ago

2 Days in - Gold Pack Redemption Problem

🫵🏼You opened a pack from champions? And having an issue opening packs after?

Welcome on board ea25diver. There're a lot of us there like you (surely thousands of us).

☝🏼Become one of us by opening champions pack! 

With us you'll be able to

✅ Lose the possibility to redeem some limited SBC;

✅ Buy packs for real money and not being able to open those;

✅ Pay for service which can't solve critical issues in 24h time (during the work-days)

What are you waiting for, ea25diver?

------ ------ ------ ------

• Platform: PS5 (Main), PC WEB companion APP, Mobile companion APP
• PSN/Xbox Gamertag: burnane-exenize
• Name of the pack you opened: jumbo gold pack
• Name of the pack inside that got you stuck: card.desc.FreeGoldPack
• Did you buy the pack on the console or web app ? Got it after finishing champions matchup
• Approximate timestamp: 12:00 AM GMT +1 hour

Waiting for the updates.
Regards.

1 Reply

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey there,

    We're currently investigating this situation, please follow along in this thread for any further updates.

    Locking this here so we can keep any news in one thread for everyone to see. Thanks!

About [FC 25 - Under investigation] Error occurs when trying to redeem pack

670 PostsLatest Activity: 14 hours ago