Cannot find a match - Online Draft

I have been pretty MIA this year from EAFC25, and before my absence, I started a draft and won the game. Since then, I occasionally hopped on to try and continue the draft, but I initially encountered issues where I would find a game, then it would just say my opponent left, and this kept occurring which deterred me from coming back. Now it has reached a point where I cannot find any games at all and this has set me back from being able to start an "updated" draft. 

I checked my account, and it says that I don't have any bans, and I can't imagine I would be soft-banned given that I don't even play the game that much - if anything, it should be expired by now. I don't know if anyone is having these issues too, but it would help if someone could help me resolve this because I do want to continue playing draft since I have so many tokens to use and I want to try the higher rated players and just have fun. To top it all off, unlike before, it seems even more difficult to start a live chat with support so that is great!

For reference, I am playing from Hong Kong and am struggling to find games with crossplay on and with the "approximate location matchmaking" setting off.

Any help would be greatly appreciated!