EA account hacked and nk help

Question

Hello! On the 20th of May my account was hacked and all my players and coins dissapeard, and I also got banned.

I made an unban request and it was overturned, but I am still missing over 40 million coins worth of liquid coins and players. I made 3 requests to get them back and all of them end up in the "overturned" status but I am missing all my stuff. Is EA this incompetent? How could've I've been hacked with 2FA turned on? And no, I did not buy coins or whatever, I made them through trading.

Also, I had an unknown steam account linked to my EA account which I couldn't remove and I specified to them to remove it, and it's still linked to my EA account. I play only on xbox.

Can anyone here help me out? Also noticed that the cases's categories are wrong, for whatever reason.

ea_queenbee · Answer

Hey sapte577777​,
If you're missing coins and players, you might have better luck if you reach out to our live support team via a chat. Follow the steps in this article first to make sure your account is safe, and then reach out via the link there. It gives me the option to chat, it should do so for you too.

sapte577777 · Answer

An agent made the last case. There is no real hope with the support team you guys have. Give me an actual answear or help me for real, you only responded with a generic reply.

waleedl2 · Answer

About the same thing just happened to me someone hacked my EA account recently but i recovered it after a few days but when i logged in to play i find that i am banned I've emailed EA three times and proving proof that my account was hacked but they denied all 3 appeals. Now i don't even know what else there is to do cause EA support team aren't doing much help they keep denying my appeals and giving me short replies so i lost all hope (Countless hours of grinding gone just like that)

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EA account hacked and nk help

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