Ea Fc 25 weekly play objective

Hello ea,

In the first week of the weekly play objective (to get the 90 x 5) I completed all 4 objectives to get the first fut birthday guarantee pack but I never received the pack. I thought I’d give it some time but now instead of having three of the weekly play objectives completed I still only have 2 out of the 3 that I have done so far please could you help to fix this for all the people it happened to?