Hi!
I have accidentally redeemed Fifa points for EA FC 24 instead of 25. I saw all the topics about point transfer but whatever I do the automatic window suggesting the point transfer does not pop up.
What I already tried:
- downloading and logging into FC 24 Ultimate Team (points show up there)
- restarting console (Xbox Series S)
- restarting the game
Are there any workarounds? EA Help does not have an option o contact their team under this topic at all.
Community ManagerHey @ivolnum1,
If you haven't already transferred FC points, then I'd recommend reaching out to our live support team. Just use the option that you feel best fits your issue.
Thanks for your reply!
I simply cannot. The support website is set up the way that I cannot contact support team with my issue. It simply does not provide options for contact (neither emails, not live chat)
I have tried using different topic to send an email, but it is left without response.
any advice?
Community ManagerIf you check the status of your case, what does it say?
