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Majkelzalem's avatar
Majkelzalem
Rising Novice
5 months ago

I’ve been hacked and hacker used clients / software to sell my coins

Hey i was hacked and ea have now locked my account because they think i’ve been doing weird stuff like ” farming” they call it or use softwares or clients to do stuff on the market i guess. Its not coin ban or market ban, so yesterday at 11 at night i was playing and enjoying rivals with my R9 and 1 mil coins. And i shutt off around 12 i think. Then i wake up 09 in the morning  to a email that says your account has been locked whatever whatever that i was using cliennts and softwares and stuff. So i go on my EA account on the website and i see a log in from PORTUGAL, when i live in Sweden?

so my guess is that the hacker used clients or such to transfer my cards/coins to another account?  Because i went on my friends account and i could see that i had Minus 5.4m in profit this week. So i figured the guy had emptied my account and the most sad thing is that ea thinks i’ve sold stuff or done anything hahah while i just want my account back fk the coins i had alot of untradeables totys and icons. Also spent hundreds of hundreds on points and this is how my story writes … lol please help me out the support aint doing **bleep** also i got these email on the 18th of february where it told me to change passwords because suspicious actiticty i might have been phished i dont know

6 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Majkelzalem 

    Check the following link for info on securing your account: 

    https://help.ea.com/en/help/account/secure-hacked-ea-account/

    If required, click the following link for help contacting an Advisor: 

    https://help.ea.com/help/faq/using-ea-help/

    Thanks.

  • Majkelzalem's avatar
    Majkelzalem
    Rising Novice
    5 months ago

    Brother you guys already locked the account and claim im cheating while i wasnt even on the account that time lol and i dont even know how to use softwares or clients or whaterver they said had been used. As i said my account profit is also -5.4m coins i saw it on leaderboards through my friends account so i know the hacker has sold my players and sent the coins somewhere else . I dont need to secure the account i need it re opened fk the coins i want my untradeable playees

  • Me to bro 

    Do ea solve it ?? , if they does please tell me how 

  • Majkelzalem's avatar
    Majkelzalem
    Rising Novice
    5 months ago

    No they said they’re investigating my case lol im just waiting while missing out on fantasy cup and the season rewards they have no shame, imagine being in elite and a team that i spent 1000+$ on with FC point someone goes on your account and does idk what and gets your account locked and they’re not even helping you😂

  • Hey guys its me again, after a few days of investigating i got my account back but my R9 is missing and my 1m coins. Everything else i have but i have been banned from the market whats even the point of getting the account back with no access to the market? And while they also know that i was hacked of all my coins

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