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Majkelzalem's avatar
Majkelzalem
Newcomer
7 hours ago

I’ve been hacked and hacker used clients / software to sell my coins

Hey i was hacked and ea have now locked my account because they think i’ve been doing weird stuff like ” farming” they call it or use softwares or clients to do stuff on the market i guess. Its not coin ban or market ban, so yesterday at 11 at night i was playing and enjoying rivals with my R9 and 1 mil coins. And i shutt off around 12 i think. Then i wake up 09 in the morning  to a email that says your account has been locked whatever whatever that i was using cliennts and softwares and stuff. So i go on my EA account on the website and i see a log in from PORTUGAL, when i live in Sweden?

so my guess is that the hacker used clients or such to transfer my cards/coins to another account?  Because i went on my friends account and i could see that i had Minus 5.4m in profit this week. So i figured the guy had emptied my account and the most sad thing is that ea thinks i’ve sold stuff or done anything hahah while i just want my account back fk the coins i had alot of untradeables totys and icons. Also spent hundreds of hundreds on points and this is how my story writes … lol please help me out the support aint doing **bleep** also i got these email on the 18th of february where it told me to change passwords because suspicious actiticty i might have been phished i dont know

1 Reply

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Majkelzalem 

    Check the following link for info on securing your account: 

    https://help.ea.com/en/help/account/secure-hacked-ea-account/

    If required, click the following link for help contacting an Advisor: 

    https://help.ea.com/help/faq/using-ea-help/

    Thanks.

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