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Finding_Walter's avatar
10 months ago

I did not receive my pre-order hero pack.

Hello,

I did not receive my hero pre-order pack but I bought the game before the promo was over, I can provide a screenshot showing the date of my purchase.

Is it possible to still get it?

4 Replies

  • @Finding_Walter this is one of those situations where you either ordered on time and just haven't received your item or you ordered late -- thinking you did so on time and you're not getting the item. I hope you're able to get your item! If not, then I'm afraid you might've pre-ordered too late ☹️
  • MikkDC's avatar
    MikkDC
    Seasoned Newcomer
    10 months ago
    @Finding_Walter I think to be eligible to get that you have to have ordered on 20th August or before, as it said pre-order before 21st August. As the post above mentions, you might have just been a tad too late.
  • Yeah @Izzy_FUT_Dubs , I hope I was on time. It was a playstation glitch or something if I was to late, at first I received a fc24 ultimate edition copy wich I was already playing a whole year. So I needed to wait until I could talk to a playstation employee who said I would get my pre-order rewards, sad if this was the reason I did not get it.

    In the attachment It shows when I received the wrong copy it and when I got my refund.

  • me eithier i woulld like my hero pack please can i have it i have not recive it

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