Kick out of game

I won a game of division rivals with a 2x multiplier, if I won I reached the div 3 checkpoint, game finished and the game loggged me out of ultimate team and it counted as a dnf and now I’m 3 wins away, then I tried to open my lvl 16 81x7 and it glitched and I couldn’t redeem it, I reset my game and the pack was counted as redeemed and I hadn’t opened it and it was in my store