My team has been completely reset!

In the last email I received, it said that if you’ve tried the troubleshooting steps in our EA Help articles and still don’t see your content, try posting in EA Forums to get help from other players in the community... And you easily say that may be items removed from the account...Thank you for give me another chance to play but my question is, why should I come and build a team from scratch with only two months left in the game, when up until that moment, despite the transfer ban, I had the best cards in the game?  Why do other accounts keep their cards and items when they get out of the ban, but I have to start building a team from scratch?