Pre order packs disappeared when clicking

After 5 days I finally got the packs that had the evo and the icon. When clicking the pack it then said “pack not available” and disappeared. All 3 packs disappeared. That was on my pc FC 25 version of the game. Then on the web app the same thing. But eveytime I reload the page they show up but can use them. This is absolutely ridiculous and honestly hilarious at this point. like I really enjoy FC 25 and wanna play FC 26. But this is my first FC game and I can’t believe the experience I’ve been having with preordering a $90 game.