Wrongful transfer market ban

I woke up this morning to discover that my FC25 account has been banned from accessing the transfer market due to supposed "coin distribution". I am honest when I say that I have not bought or sold coins on my account and have acquired all my players and items through legitimate means. 

However, I have a strong inkling as to why my account was banned. Due to the recent Strike Force evo that came out, many cards have gone extinct due to high demand and them fitting into this evo. I bought the Di Natalie Winter Wildcard, which I had to "snipe" (which I did in-game using my fingers and a controller) at full price. I can see that it was approximately 1 hour after this, whilst I had gone to sleep, that the automated email was sent notifying me that my account had been transfer market banned.

This is ridiculous as, due to EA releasing an evolution that significantly increases demand for these cards to the point of extinction, therefore forcing the players to "snipe" these cards if they want to use them in the evo, you are basically required to buy these cards at max price and that flags EA's auto-detection software that then deems this as "coin distribution". Surely on an account that has no issues throughout the current life cycle of FC25, this is extreme as such buying behaviour, given the circumstances, is normalized due the basic principles of supply and demand, coupled with set price ranges.

Then to further compound this, I am now unable to "Resume Case" or conduct any communications through EA Help as when I try, I receive the following message, "Help solutions currently unavailable". Why is this occurring as it directly prevents me from contacting EA Help regarding this issue or updating my case with further information that proves my innocence?

I cannot understand why I am being made to feel like a criminal when I have done nothing wrong.