Forum Discussion

mk47bro's avatar
mk47bro
New Novice
5 days ago

14-Day Ban for “Balance Transfer” After 2 Legit Days of Play

Hi all,

Yesterday my EA account was hit with a 14-day suspension for the reason: “We observed Balance transfer in Your EA Account.”

I’m really confused, because here’s literally everything I did:

  • I got FC 26 through EA Play Pro, which comes with 4,000 FC Points.
  • I used those points to open the tradable packs that came with it.
  • I sold the players I packed on the transfer market for what I believed was their normal, fair market value.
  • I’ve only played the game for 2 days total. I haven’t:
    • bought or sold coins,
    • used any third-party sites,
    • done any dodgy transfers between accounts,
    • or anything outside of standard gameplay and trading.

Despite this, I received a 14-day suspension for “Balance transfer.” I’ve already submitted a formal appeal: Case #231303160, but I wanted to post here because this feels like a false positive and I’m worried other legit players might get hit with the same thing.

If any EA staff or community managers can look into this, I’d really appreciate it.

If other players have had a similar issue (especially after using EA Play Pro / FC points and selling tradable pack players), please comment so EA can see this might be a wider problem.

Right now it’s pretty disheartening to be suspended after just two days of completely normal play.

2 Replies

  • mk47bro's avatar
    mk47bro
    New Novice
    21 hours ago

    Yeah shocking. Automated systems with no humans actually reviewing any of the cases.

    I believe the suspension will only be for 14 days, and not permanent. That’s probably a glitch. At least I hope so.

  • 69Stomz's avatar
    69Stomz
    Rising Newcomer
    3 days ago

    my account is a week old and i only bought fc points through steam. in my mail it says that i have a 14 day ban but on the official ea website i got a permanent one. this company is sick, i havent done anything wrong, i am aware of the risks of violating the rules and they still decide to ban me

Featured Places

Node avatar for FC 26 Feedback & Suggestions

FC 26 Feedback & Suggestions

Use this space to share your ideas, suggestions and constructive feedback.Latest Activity: 26 minutes ago
2,149 Posts