Account hacked/ transfer banned

Hey TigerJJAC1​,

Unfortunately we can't help with bans here on the forums. If you've already reached out to our terms fo service team, then I'm afraid I can only ask for patience until they get back to you. But just to check: when you look at your case under My Cases, what does the status say?

Has someone reached out to you yet?

I wouldn’t bother doing that I have waited for 10 days not even an update from the ToS team 

my account was logged into in China and coins 3m + players gone and I get banned when I’m clearly not a regular user of Chinese internet 

that’s wild…I had a similar situation like you, someone logged from another country and now I’m paying the consequence of getting banned.stevieshotz​ 

I’ve had this same issue and submitted my appeal as the advisor said this is the only way to recover the 3million worth of content stolen from my account the appeal status just says transferred 

EA_QueenBee​ is there anything you can do tell help please.

My current appeal status is showing transferred as well. I submitted 2 days ago, and yesterday it changed to that status. I’m praying that it get resolved because the transfer market ban makes me so unmotivated to play the game. 

I got another ban message from EA, like this is my second one and I haven’t even played the game. Not sure if I’m being trolled or not lol. But its so sad I can’t play the game I not played for 2 years 🥲

Hey bushy528​,

Unfortunately we can't help with bans here on the forums. If it says transferred then they're still looking into it, so I can only recommend patience until they finish their investigation.

TigerJJAC1​ have you heard anything back yet? I’ve just had the same thing for about 500k coins and all tradeable players so logged a ticket to try and get it sorted.