Forum Discussion

New Scout

1 month ago

Solved

Ban reason has changed 3 times across appeals

Posting this because my case shows some clear internal inconsistencies from EA that I think are worth flagging publicly, especially given how many similar reports I've seen from other players dealing...

discussion

playstation

xbox

EA_Salmon
1 month ago
Hi LovSaikaKawakita,

Thanks for taking the time to lay out the different messages and statuses you’ve received.

I can see why the different descriptions across the ban notice, appeal responses, and Penalty History would be confusing.

Just to clarify, appeals are reviewed individually, and different members of the review team may look at subsequent appeals. The response wording can still be standardized or templated, so similar wording doesn’t necessarily mean the appeal wasn’t reviewed by a person.

Unfortunately, we’re not able to review account-specific enforcement records or determine through the forums why the wording or scope appears different between those communications.

Since you’ve already submitted multiple appeals, please continue to use your Penalty History for any remaining appeal options and include the inconsistencies you’ve listed here as part of any further review.

You can find the official appeal guidance here:

Check and appeal EA Account locks, bans, and suspensions

Thanks for documenting the details clearly.

EA_Salmon

Community Manager

25 days ago

Hi LovSaikaKawakita and Lima-Delta-Delta,

I understand why receiving very similar responses across multiple appeals would make you question whether the reviews are actually being handled individually.

Just to clarify, appeals are manually reviewed by a member of the Terms of Service team. The response sent afterward may use standardized or templated wording, which can make it feel automated, but the review itself is not automated.

The team also won’t be able to provide every detail behind an enforcement decision. Certain information is kept confidential to protect EA’s enforcement and security processes, so the response will generally provide the overall reason rather than specific detection details or internal evidence.

I also understand why the different wording you’ve received between the appeal emails and Penalty History is confusing, especially after you’ve submitted additional information in each appeal.

Unfortunately, we’re not able to access the underlying account records or enforcement evidence from the forums, so we can’t review or overturn the decision here.

If the appeal option is still available and you have new or relevant information that hasn’t already been considered, you can include that in another appeal for the team to review.