Device Suspended
Hello EA Support,
My Xbox console is showing a “Device Suspended” message when trying to access Football Ultimate Team. However, when I check the Penalty History for my EA account, it says “No history” and shows no violations or suspensions.
I believe this device suspension may be a mistake. Could you please investigate the suspension on my Xbox device and let me know why it was applied?
I have attached a screenshot of the error message.
Thank you.
Hey Tahatk9090,
Sorry to say, but we aren't able to support account actions here on the forums, as we aren't able to access or discuss account information.
If your Penalty History tool isn't populated, please confirm whether you've signed in to the EA account that your Xbox account is linked to by checking your Connected Accounts page. After confirming you've signed in on the correct account, if you're unable to follow these steps to create an appeal, it might be worth connecting with our live support team so they can look into the account with you.
Let us know how it goes, thanks!
