Forum Discussion

ThePercul8tor's avatar
ThePercul8tor
New Novice
1 day ago

I can't access the web app or companion app

for over a year now i have been playing this game and been unable to log in to the companion app.

once again EA has released an evolution that can only ben accessed using this app and yet me and countless others are still unable to access this. 

whatsmore any sort of post or feedback is greated with the same response, ignoring what has actually been said, offering a solution that doesn't work or pretending that its been fixed when it hasn't 

terrible, ignorant customer service

 

1 Reply

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello ThePercul8tor​ ,

    This error is quite self explanatory, a login to Ultimate Team on the console is required. 

    I get the same error from time to time because Ultimate Team wasn't closed correctly last time on the console. (Most likely a quit and never got back to the Ultimate Team menu)

    Make sure next time to enter Ultimate team, close Ultimate then only after you can close the game.

    Let us know if it worked for you.

Featured Places

Node avatar for FC 26 Feedback & Suggestions

FC 26 Feedback & Suggestions

Use this space to share your ideas, suggestions and constructive feedback.Latest Activity: 42 minutes ago
2,548 Posts