Why even have a feedback forum?

Serious question here because I have seen your customers put in the time and effort to try to point out to you that things are broken in your game. Sure there are some weird|mean posts on here, but there are plenty of real honest to goodness bugs that are pointed out as well as poor game play mechanics. And yes I get it that some of the mechanics requests are contradictory, but there are some broad themes you get here and elsewhere in the community.

None of what your customers point out ever seems to get fixed. Nobody from EA ever responds. There is no accountability or product ownership. What exactly are you guys working on instead of the things that your customers are bringing up to you? More card packs or something? Feels like people would be better off complaining to Sony or Microsoft about game quality on their platforms and you guys charging full price for a glitchy game that you won't fix.