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satoru019's avatar
satoru019
19 days ago

BUG: Missing 20,000 AXP & Double XP Tokens in Clubs (All Criteria Met)

Hello everyone and EA Community Managers.  I am writing to report a frustrating synchronization bug regarding the April 6th Clubs promotion. My friends and I started playing the game at the exact sa...
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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
19 days ago

satoru019​ 

See the image at the post linked below for help on enabling the communication preferences mentioned. 

"Only those who had their communication preferences turned on in their EA account settings were eligible for this 20k AXP grant.

Turning it on now after the fact will not grant you the AXP anymore, unfortunately.

I totally understand that it's frustrating missing out and I made sure to pass that feedback along to the team.

At least if you turn your communication preferences on now, you will be included for any future grants."

LINK

Thank you, EA_Barry.

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