Forum Discussion
adamhughees
1 day agoRising Novice
This sounds like an account entitlement or rollout sync issue rather than a settings problem. If your communication settings are already enabled, I’d check whether the reward was tied to a specific promo window, platform account, or EA account link. Also try restarting the game, checking the Clubs inbox or rewards area, and following a basic troubleshooting guide before opening a support ticket, because these consumables sometimes reach accounts in waves.