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bigshalan's avatar
bigshalan
Seasoned Newcomer
2 months ago

Re: Unable to Save/Edit Pro in Clubs

Pro Clubs Avatar Save Failed Error – FC 26 (PlayStation)

Hello EA Support Team,

I am experiencing an issue in EA SPORTS FC 26 on PlayStation with Pro Clubs.

Whenever I try to save any changes to my Pro Clubs player (avatar appearance, name, or edits), I receive the following error message:

“PRO_CLUB_AVATAR_SAVE_FAILED_ERROR”

I have already tried the following troubleshooting steps:

- Restarting the game and console (full shutdown)

- Checking internet connection

- Logging out and back into my EA account

- Making minimal changes and saving

- Trying at different times

 

The issue still persists. It appears to be a server-side or account-related issue, as no changes can be saved at all.

Platform: PlayStation

Game Mode: Pro Clubs

Game: EA SPORTS FC 26

Please investigate this issue and advise on a fix or reset for my Pro Clubs profile.

Thank you for your support.

Best regards,

5 Replies

  • EA_Mio's avatar
    EA_Mio
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 months ago

    Hi bigshalan​,

    I'm sorry you're experiencing this issue. Could you try taking off any new items and then try again?

    Specifically, a few players have reported issues with a set of arm sleeves preventing them from saving their avatars, so I'm wondering if you could have run into the same thing. 

    Please let me know the results, so I can follow up on this.

  • Astro1996x's avatar
    Astro1996x
    Seasoned Newcomer
    2 months ago

    Tuve el mismo problema desde ayer , pero fue cuando usé las mangas azules , las quité y listo el juego volvió a la normalidad, es que el archivo está dañado 

  • playkikiz's avatar
    playkikiz
    Rising Newcomer
    2 months ago

    I Will write this a ser in my Language (Translate this from Google) to avoid BAD Results.

     

    Tuve el mismo problema, hay cosas en PS5 y XBOX. Distintas pero ambas de entrada necesitas "borrar la memoria requerida para el juego". Que es en configuración.   Son como 1 GB que destina la consola para tu Cuenta y cosas. Pero NO SE BORRA TU HISTORIAL NI PROGRESO EN NINGUNA PARTE.  CREO ESA TAMBIÉN ESTA EN EA.

    Esa parte es POR DEFAULT.

    Pero aún asi me seguía apareciendo el

     

    Error:  PRO CLUBS AVATAR SAVED FAILED ERROR 

     

    lo que se tiene que hacer y me funcionó:

     

    Quita todo los ITEMS COMPRADOS 

     

    guantes

    Casco/corte de pelo

    Shoes/taquetes/zapato

    Mangas

    Lentes

     

     

    Todo. 

    Guarda y ya deberás poder usar tu avatar justo como antes

  • EA_Mio's avatar
    EA_Mio
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 months ago

    playkikiz​ & Astro1996x​, I appreciate that you are sharing solutions here, but please keep Spanish to the Spanish forums.
    It could honestly be that players are struggling with the same thing there.

    Quick translations:

    Take the blue sleeves off, or take everything off, then try again.

    Regarding the menu setting you mentioned playkikiz​, could you attach a screenshot? I can track down the English one.

  • Tarasov881's avatar
    Tarasov881
    2 months ago

    It helped, thanks, I took the cuffs off my hands and everything worked.

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