I have exhausted every single feedback channel available: I filed formal appeals, I spoke to live chat agents, I posted here on the forums, and I even reached out to their social media. Yet, I have not received a single genuine, human response—only the same copy-pasted automated templates.
I have clear visual evidence of my 'BACH' Evolution progress that explains exactly why I played those matches, but it feels like I'm shouting into a void. For a company that takes so much time and money from its players, the complete lack of basic human communication is unacceptable.
What’s most frustrating is that they keep repeating 'the action was correct,' but they never specify WHICH rule was broken or WHEN.
If they looked at my account for 30 seconds, they would see my 'BACH' player mid-evolution. Playing matches for an in-game objective is NOT a violation. If the system flagged me for 'automation' just because I was efficient with my time before a deadline, that is a failure of their detection system, not my conduct. How can I defend myself when they hide the 'why' and ignore the evidence I provide?
