EA ban appeal

Question

This is getting ridiculous now as I've been banned for almost 2 months and submitted at least 5 appeals to state my case. Every single time I am getting an automated reply from TOS team.

The ban was regarding balance transfer. I showed them evidence that the day they issued the ban, my account was hacked and the hacker even changed the linked email address of the account. I showed them the chat history and screenshot and the TOS wouldn't even bother to look at it.

I have my account since 2009 and always in good standing, never violated any rules. How do players get punished when the account is not even under my control?

Please escalate and suggest a way to get direct contact with TOS team. Thank you

ea_aljo · Answer

Hello,
The only way to potentially get a ban lifted is to submit an appeal. We're not able to help with bans over the EA Forums. If you still need help securing your account, open a case with an advisor by hitting the 'Contact us' button at the bottom of this page. Don't submit a dispute in that case or they won't see your case.

lgan315 · Answer

Hi,Thanks for replying, it feels good talking to a real person at EA. However, it doesn't really help by submitting an appeal as I have already done that several times. I don't think TOS team is reviewing the case at all. Is there another way to do it instead of just blindly appealing for tht issue?

ea_aljo · Answer

Disputes are reviewed by a human. They aren't blindly rejecting them. Unfortunately, there's nothing we can do through the forums. You'll need to submit another dispute so ToS can review the ban again.

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EA ban appeal

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