Community ManagerSorry to hear about your canceled pre-order. The early bonus rewards are only granted for completed pre-order transactions made before the cutoff date. If your original transaction was canceled and you had to place a new order with a new date, this will affect your pre-order bonus. Unfortunately, this isn’t something we can change. Microsoft may be able to provide more details on why your order was canceled, as we can’t see that information on our end.
My preorder cancelled even though I got the rewards for fc 25 there has to be a way to get the free icon
