EAFC26 preorder got cancelled, is there a way to still get preorder bonuses?

Hello, I pre-ordered the Ultimate Edition of EA SPORTS FC 26 on July 17th, 2025.

I even already received the pre-order bonuses inside EA SPORTS FC 25 (I opened my packs), which clearly proves that the purchase was recognized by the system.

However, today at launch, in the Microsoft Store my order history shows “Payment failed”, and the game is not unlocked on my account.

This is a very serious issue, because EA already delivered my pre-order content in FC 25, but Microsoft did not unlock the license for the game.

I urgently need you to:

1. Validate that my pre-order was made (the bonuses already received in FC 25 are proof).
2. Fix my account so I can access the game immediately.
3. Ensure I still receive all the pre-order bonuses that I am entitled to.

I have screenshots of the order history and also proof from

I don’t mind buying it again, but it’s unfair if I don’t t get the pre order rewards on fc 26 if I already got it on 25

I even checked last week in the game store and searched for the ea fc 26 pre order ultimate edition and it was saying that I already bought it. And I couldn’t even buy it again

so I am kindly asking you guys to check on my account. You will see that I bought it and already got the fc 25 rewards

if it actually got cancelled I should’ve received an email or something from you guys saying that my order was cancelled an not just by checking it in the game store