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Jamesnotsus's avatar
Jamesnotsus
New Novice
1 month ago
Solved

False ban

Hi I incorrectly got banned. I’ve sent a lot of cases a lot of appeals and I got an email basically saying that I’m unban when I go back on the game I can’t even go online and when they told me, I have to wait 10 days I said OK fine I waited 10 days just for them to send me something saying that my ban will stay on and I have to say the investigation that they did was truly false because I have never once distribute or buy coins. All my coins was getting through by selling Players and earning coins through fut champions or rivals. they also stated that I made false claims. No I have not. If my account was searched thoroughly you’ll see that I have proof on my account. No, I am not not a streamer. No I am a content creator so of course I will not have any video or take any type of visual evidence. I don’t have that, but if you check my account, you’ll see, so I don’t know how still banned. I’ve waited in total 30 days For nothing, I hope someone can help me and reach out because this is unfair and unjust there are so many hackers in this game yet up to this day they’re still on the game, so many people that are providing you guys live evidence of them purchasing coins from distributors. Yet you guys decide to randomly banned me. I would like if this ban can get uplift, removed that would be very nice.

  • EA_Darko's avatar
    EA_Darko
    1 month ago

    Hey Jamesnotsus​ did you follow the link in the message you saw to appeal the ban?

    If not then you can do so here

    Our TOS team will review your appeal and get back to you.

    Darko

14 Replies

  • MaxManus1004's avatar
    MaxManus1004
    Seasoned Veteran
    1 month ago

    EA_Darko​ If only your team could be just as effective banning players for cheating play in the game (like abnormal speed, stamina etc). But I guess cheating with coins cost the company more money..

  • MaxManus1004's avatar
    MaxManus1004
    Seasoned Veteran
    1 month ago

    Jamesnotsus​  If they suspect you to cheat with coins, they will ban you all day! - because they lose money on this activity. You can buy cheatcodes to improve in the game, and they don't care about it at all. But if you cost them money - they will take you!

  • Jamesnotsus's avatar
    Jamesnotsus
    New Novice
    1 month ago

    Omg well am done am not buy no more fifas if I can’t prove my innocence  then what’s the point? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hey MaxManus1004​ if you encounter another user who you believe may be breaking the rules then we would always recommend that you report them using the info here

    Our team reviews all reports and will investigate.

    Darko

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